WHEN DO I ORDER GRADUATION SUPPLIES?
Herff Jones Representatives will be at your school during the fall months (September-November) to take orders for your graduation supplies. They will be available during lunch at your school and will answer any questions you have about ordering your supplies. Be sure to watch for posters and listen for announcements for the days the Herff Jones reps will be at your school. The deadline for placing orders at your school is December 19, 2008. After that date, all orders must be submitted through our website or using the Senior Late Order Form located in the office of your school.

HOW MUCH DO I HAVE TO PAY WHEN I ORDER GRADUATION SUPPLIES?
A deposit of $80 is required when you place an order for graduation supplies. If your order does not equal $80, then you must pay the amount of your order in full. The balance of your order can be paid during the following months. We accept payments made by cash, personal check, money order or credit/debit card. All personal checks should be made out to Herff Jones. You will be given your customer copy of the order form as your receipt when you order.

WHEN DOES MY ORDER FOR GRADUATION SUPPLIES HAVE TO BE PAID?
All orders for graduation supplies are to be paid in full by February 1st.

WHEN WILL I RECEIVE MY GRADUATION SUPPLIES?
If paid in full, your graduation supplies will be delivered to you at school on the Sr. class delivery date in early spring. Watch for posters and listen for announcments for the exact date of delivery. Proper etiquette states that annoucements should be mailed 2-3 weeks prior to graduation. Delivery at your school will be scheduled with this date in mind.

HOW CAN I PAY MY BALANCE ON THE GRADUATION SUPPLIES ORDERED?
You may pay the balance due on your graduation supplies on this web site using a credit or debit card or you may mail us a personal check (no later than January 1st) or a money order at anytime. We can not accept personal checks for balances due on graduation supplies after Janaury 1st. There is a $35 fee for all returned checks.

CAN I CHANGE MY ORDER FOR GRADUATION SUPPLIES?
You have 3 business days from the time you place your order for graduation supplies to change or cancel your order. After 3 business days, deposits are non-refundable and all merchandise must be paid in full to receive your cap & gown.

WHAT HAPPENS IF I PLACE AN ORDER AND DO NOT GRADUATE?
Herff Jones must be notified in writing prior to the graduation date if a student does not qualify for graduation. A refund for the amount paid, less the amount of the pre-delivered items received and all personalized merchandise, will be issued by our office to the student after June 15th. Any items not picked up at the school will be held in our office until June 15th. Unclaimed merchandise will not be eligible for refund after June 15th, including diploma plaques. Items must be returned for the student to receive a refund.

WHEN IS THE LAST DAY I CAN PLACE AN ORDER FOR GRADUATION SUPPLIES?
All orders for graduation supplies must be received in our office by Decemebr 19, 2008. After Decemebr 19th, orders must be submitted to our office using the SENIOR LATE ORDER PROGRAM form. This late order form will be available in the main office of your school. This late order form is available until April 15th. Merchandise ordered during the Senior Late Order Program will be subject to an increased price. Not all merchandise is available during the Senior Late Order Program.

DO I HAVE TO ORDER A PACKAGE?
The merchandise packages we assembled are the best value for the money being paid. You are encouraged to consider ordering these packages to take full advantage of the savings. However, if you would like to order merchandise individually you may.

IS MY CAP & GOWM INCLUDED IN THE PACKAGE PRICES?
No. The cost for your cap & gown and your senior fees are not included in the price of our packages.

DO MY ANNOUNCEMENTS HAVE MY NAME ON THEM?
No. Graduation announcements do not include the student's name. Namecards must be ordered to identify the graduate. Slots for Namecards are located on the announcements.

WHAT NAME DO I USE FOR MY NAMECARDS?
We use the EXACT name that you write on line 1 of the order form. Please use upper and lower case letters when writing your name and be as neat as possible.

WHAT TAX DO I USE?
You must add local sales tax to your subtotal. Use the local sales tax rate for the county in which your school is located. We will assist you on Order Day with your order form and check it for accuracy. In case of an error in math, we will correct the price.

WHEN DO I SEND OUT MY GRADUATION ANNOUNCEMENTS?
Graduation is a special achievement in life that you will want to share with family, friends, neighbors, and people who are important to you. The graduation announcement is not an invitation to the actual ceremony. Proper etiquette suggests mailing your graduation announcements 2-3 weeks prior to the ceremony.